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Unified communications solutions for business

Connect your people, applications, clouds and networks around the world

Overview

Unified communications is making sure you have the best mix of technology to address your specific business needs. It is about interlinking our products and services to connect your people, applications, clouds and networks around the world.

Whether it’s empowering your employees with an effective digital workplace, transforming the operations and management of your communications infrastructure or building deeper customer relationships with personalised contact centres – we’ve got you covered.

Award winning Vodafone Business Unified Communications Portfolio

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We are proud to announce that Vodafone Business Unified Communications Portfolio was awarded the “Frost & Sullivan European UCaaS Market Leadership - Best Practices Award 2021”

“Vodafone is frequently customers’ first choice for their mission‐critical communications services. With wide‐ranging experience in connectivity, mobility, convergence, and the Internet of Things (IoT), Vodafone continues to evolve its portfolio and technology relationships”

Introducing Vodafone Business UC with RingCentral

Our new, uniquely flexible communication and collaboration solution

Helping you take control of your communications

Introducing our new, flexible Unified Communications solution; Vodafone Business UC with RingCentral.

Our solution simplifies complexity by offering best in breed across messaging, video, phone and sharing, all on one, simple platform. It also integrates with your other tools and systems making life that much easier.

Conferencing and collaboration

Effective, borderless business communication becomes key in the activity of global companies.

Give your communications strategy a competitive edge

Our services are designed to ensure your communications are seamless and efficient and that your employees are more productive. Using the latest technology and systems, we can help you create a single unified communications experience across your business. A digital working environment that encourages collaboration and innovation.

Contact centre and customer interaction

Customer demands are changing – and businesses must adapt fast.

Helping you give customers the service they expect

Moving beyond simple phone calls, customers are taking matters into their own hands and turning to their friends, the web and social media to find answers. Your brand increasingly depends on how you handle their interactions and manage their experience. We offer a range of contact centre solutions, whether on-premise or cloud-based, to help streamline call centre operations and integrate new customer channels.

Call recording

Valuable insight, tighter compliance

Get a clear view of your customer service operations. Vodafone Media Recording and Analytics lets you turn information into insight. You can use data from recorded customer interactions to analyse trends, improve products and services – and, ultimately, be more competitive.

Turning a compliance headache into an opportunity

MiFID II regulation requires you to record mobile communications and store them for five years. Vodafone Network Mobile Recording is our built-in network solution that enables you to comply. All recordings are stored securely in the cloud to manage and analyse your recordings.

Call recording

Voice and telephony

Vodafone Fixed Voice

Consolidate your fixed and mobile suppliers to reduce costs and simplify communications management.

Vodafone Business Global SIP

Enjoy the flexibility and simplicity of bringing your global voice and IP networks together – and get ready to explore the best that Unified Communications has to offer.

Vodafone Business Interactive Voice

Make it easy for your global customers to reach you. From our single, self-serve portal, purchase local inbound numbers from around the world and build call flows to route your customers to the right team, first time

Strongest Telco, your expert partner

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Vodafone Business has been positioned as the strongest Telco for their Unified Communications Portfolio services for the last 10 consecutive years. Frost Radar™ Report 2021
Download the report