Agile and simplified network: helping an engineering company drive greater efficiency
The customer and the challenge
An international supplier for all industries
A world-leading precision engineering company has been providing services and equipment for different companies around the world since 1993. They offer speciality, decorative and functional surface-finishing and electroplating solutions to printed circuit boards manufacturers and industries like automotive, construction and furniture. The company has manufacturing, technology, sales and service centres in over 40 countries and owns around 2,100 patents. They need to run all their sites seamlessly to prevent any delays in their processes.
Ensuring safety, quality and compliance
Driven by 3 core values –safety, quality and compliance–, the company keeps its international presence and services supply at the forefront of the market. These values have helped the company successfully provide efficient and secure services that adhere to international regulatory standards. But as they kept growing and expanding their business to new markets and sites, they realised that they had to expand their internal network to keep up, so they could guarantee good performance and better efficiency. And they needed a hand.
Looking for the right solution
The customer wanted a new solution that would optimise their WAN and voice service costs, support cloud adoption, re-use existing Internet access services, and introduce IP voice, hosted in the cloud. But they weren’t sure how to proceed or where to start. They needed more than a service provider. They were looking for a trusted partner that could work together with them to deploy the right solution and adapt it to their particular needs, in the most cost-effective and time-efficient way possible. And Vodafone Business had the answer to all their questions.
How we helped them
An all-in-one solution
After a thorough assessment of the customer’s needs and environment, we built an implementation plan and put it into action. We deployed SD-WAN across 33 countries and 80 sites altogether. This gave them better network connectivity, optimised network usage and full visibility and control of all their sites. All this was integrated into a single, simplified solution that resulted in reduced costs and saved time. They can now identify customers’ demands in real time and respond to them more quickly and effectively. But the story doesn’t end there.
Getting concerns out of the way
With our SD-WAN solution, the company can also spot any potential incident in advance, analyse its root cause and even develop a more effective risk management programme. Plus, they no longer have concerns about the safety of their information, thanks to our always-on, direct connectivity to the public cloud and embedded security at all points of the service. This enables them to run their operations smoothly and remove any complexities from the system.
Constant monitoring and seamless operations
The company now enjoys a fully managed service with proactive maintenance and 24/7 real-time monitoring. This allows them to control the whole network performance and identify opportunities for improvement in any critical areas they pre-define with the alarm and reporting system included in the solution. This way, they can innovate and drive greater efficiencies both for their business and for their customers. They are particularly happy with the implementation process, which was seamless and well-co-ordinated throughout to avoid disruptions.