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Meeting and exceeding customer demands

What do your customers need?

Throughout the pandemic, customers’ digital expectations have grown considerably, but they still need the personal touch. From providing real-time responses to ensuring sustainability, ‘fit for the future’ businesses are better prepared to meet these demands, positively impact society and evolve with their customers.


 
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Rising digital expectations

According to our Fit for the Future Report

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of businesses say their customers expect to be able to interact with brands anytime, anywhere via digital services
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of businesses believe their customers want them to have a clear ethical stance on social issues

What sets 'fit for the future' businesses apart?

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They recognise the increasing demands of their customers

Especially regarding ethics and supporting communities. They also focus on meeting expectations when it comes to subscription models or self-service.

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They embrace the role technology can play across their business

They’re keen to leverage tech, focus on automated customer support (such as online diagnostics or chatbots) and perceive their digital presence to be important for their new customers.

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They express their commitment to sustainability

They have the policies and budgets to support this, with 60% of them having official CSR/ESG accreditation.

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They take action to support society

Even though they struggled to keep this up to the same extent during the pandemic.

Exceed your customer’s demands with Vodafone Business’ services tailored to your needs

Offering digital solutions with a personal touch will set your business apart. We can support you on your journey with expert advice and services that match your specific goals.

Multi-Access Edge Computing

Bring the cloud closer to the devices that need it, right at the edge of the network. Discover Dedicated MEC, Distributed MEC, Mixed Reality solutions and much more.

Collaboration and easier comms

Flex your communications with Vodafone Business UC with RingCentral and discover our Contact Centre solutions for a smooth customer experience.

Secure devices

Whether it’s device lifecycle management (DLM) or messaging services to communicate in real time, we’ve got your mobile strategy covered. Build, manage and deploy all your devices from one place sustainably.

Cloud solutions

We can support you with cloud readiness assessment, or move, build and manage it end-to-end with security in mind, so that you can access data whenever you need it to meet increasing customer demands.

Reliable connectivity

Always-on connectivity is at the heart of what we do. Vodafone Business SD-WAN optimises your network, gives you a single view and supports all your business needs. Adopt new technology and new solutions quicker with SD-WAN.

Internet of Things

Monitor your assets across borders, plan your routes better, track and secure your delivery chain with the latest IoT technology.

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Navigating the hybrid world

In general, flexible working has seen businesses respond positively, but how can organisations ensure success as employee needs continue to grow? ‘Fit for the future’ businesses have adapted with greater ease. They’re leading the way by helping staff carry out their jobs effectively while navigating a hybrid world.

The human relationship with technology

The digital world creates opportunities and challenges in equal measure. Overall, businesses see technology as a way to reduce mundane tasks and advance business operations. By having an open-minded attitude, businesses considered ‘fit for the future’ are best using technology, minimising its impact on society and achieving personal success all at once.

Fit for the Future Report

We’ve partnered with the London School of Economics to discover how you can better prepare for future challenges and increase performance, no matter the size of your business. In our Fit for the Future Report, we explore how to respond to customers’ evolving demands, cater to changing employee needs and understand how investing in tech could benefit your business. Read our report and take the assessment to see how you can become ‘fit for the future’.